U-Haul at Gaddy’s

The U-Haul trailers at the entrance to Gaddy’s are hard to miss.  We brought in U-Haul at the first of the year not only to provide an additional service to our existing customers but also to introduce our store to new families as they move into the Pflugerville area.  Learning a new system has been a bit challenging, but after a couple of months, we are starting to get the hang of it.  Here’s a bit of what we have learned that might help you next time you are renting a U-Haul.

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Mark trying to help a U-Haul customer on one line while calling U-Haul traffic on the other line.


Rentals are classified into two groups:  in-town and one-way.   If you are renting ‘in-town’ you are picking up and dropping off at the same location.  If you are renting ‘one-way’ you are picking up at one location and dropping off an another location.  They way U-Haul charges for the rental differs depending on whether you are an in-town or one-way rental.  U-Haul also charges differently for vehicles that record mileage (trucks and vans) than it does for trailers.

For example, if you rent a moving van from Gaddy’s and return it to Gaddy’s you will pay a flat, in-town, rate for the day, plus a rate for each mile you put on the vehicle.  Gas-consuming vehicles also have a nominal environmental fee.  If you want insurance, which is recommended but optional, there will be an additional charge.  And tax, of course, is charged on all U-Haul rentals.  If you rent a moving van from Gaddy’s and return it to a different location, you will pay a similar flat rate plus mileage.

Trailers are a little different.  If you rent an in-town trailer, then it is simply a flat fee per day, plus insurance (if wanted) and tax.  If you rent a one-way trailer, U-Haul calculates an estimated distance between the pick up and drop off point and charges a fee based on that distance and allows for a certain amount of days for the rental.  If the trailer is returned in less time than allowed, the fee remains the same because it was calculated on the distance traveled.

Here are some other things good to know about the U-Haul rental process:

-Bring your driver’s license and a credit card.  If the person driving the vehicle is not the person renting the vehicle, bring the driver’s driving license too.

-You can make save a bunch of time by making your reservation online and entering as much information as you can about the rental yourself.  This doesn’t save all of the paperwork at the rental facility but it does help.

-If you think you might save some money by not buying the U-Haul insurance, call your insurance company and make sure your policy covers the U-Haul while you have it.  Many insurance policies do not.

-If you are renting a trailer, bring in the license plate number of the vehicle you’re towing the trailer with, also the hitch and ball rating as well as the make, model and year of the vehicle.

-Think about the store hours of the U-Haul drop off location when planning your rental.  Not all U-Haul locations have 24-hour drop off.  We don’t, though there are several other U-Haul dealers in town who will be happy to help you if you need to drop off after hours.

-You may drop off a U-Haul at a location other than that shown on your contract, however there may be an additional fee for dropping it off at the wrong location.  You may want to call ahead just to make sure you won’t be assessed an additional fee.





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